Privacy Policy

CASA of Southeast Texas, Inc. (“CASA of Southeast Texas,” “CASA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website, casasetx.org, and related online services.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

 

We may collect information that you voluntarily provide to us when you interact with our website or contact CASA of Southeast Texas. This may include:

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• Your name

• Email address

• Mailing address

• Phone number

• Information submitted through contact forms

• Information provided through volunteer interest or application forms

• Information provided when making a donation

• Information submitted when registering for events

• Information you provide when signing up for newsletters or other communications

• Other information you choose to provide when communicating with CASA

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We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and general information about how you use our website.

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2. How We Use Your Information

 

CASA of Southeast Texas may use information we collect to:

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• Respond to questions, requests, and inquiries

• Process and acknowledge donations

• Communicate with volunteers, donors, supporters, and community partners

• Process volunteer interest and applications

• Provide information about CASA programs, events, and opportunities

• Send newsletters and other communications you have requested or agreed to receive

• Improve our website, programs, services, and communications

• Maintain the security and functionality of our website

• Comply with applicable laws and legal obligations

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We will use personal information only for legitimate organizational purposes and as described in this Privacy Policy, unless otherwise permitted or required by law.

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3. Donations and Payments

 

When you make a donation through our website, your payment information may be collected and processed by a third-party payment processor. CASA of Southeast Texas does not intend to store complete credit card or payment card information on its own website systems.

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Information provided in connection with a donation may be used to process your donation, provide a receipt, maintain appropriate financial records, and communicate with you about your support.

Third-party payment providers may have their own privacy policies governing the information they collect and process.

 

4. Volunteer and Application Information

 

If you submit information to express interest in becoming a CASA volunteer or complete a volunteer application, we may collect information necessary to evaluate and process your interest or application.

Volunteer-related information may be shared with authorized CASA of Southeast Texas staff and service providers when necessary to administer the volunteer program, conduct required screening or training, communicate with applicants, or comply with applicable requirements.

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Because CASA advocates for children who have experienced abuse or neglect, volunteers and applicants may encounter confidential information through their work with CASA. Such information is subject to additional confidentiality requirements and organizational policies.

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5. Information About Children

 

CASA of Southeast Texas takes the privacy and confidentiality of children and families involved in the child welfare and court systems extremely seriously.

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Our website is not intended to collect confidential case information through general website forms. Please do not submit sensitive information about a child, family, court case, medical condition, placement, or other confidential matter through a general contact form or other unsecured website communication unless specifically instructed by CASA.

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Information concerning children and active CASA cases may be subject to additional confidentiality requirements and is handled in accordance with applicable laws, court requirements, and CASA policies.

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6. Cookies and Website Analytics

 

Our website and third-party service providers may use cookies, pixels, tags, analytics tools, or similar technologies to understand how visitors use our website and to improve website functionality and communications.

These technologies may collect information such as pages visited, approximate geographic information, device information, browser information, and website activity.

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You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.

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7. Third-Party Services

 

CASA of Southeast Texas may use third-party service providers to operate and support portions of our website and online services. These providers may include website hosting services, email and newsletter platforms, donation and payment processors, analytics providers, scheduling services, forms, and other technology providers.

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These third parties may have access to personal information only as reasonably necessary to provide services to CASA or as otherwise permitted by law. Their handling of information may also be governed by their own privacy policies.

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CASA of Southeast Texas does not sell your personal information.

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8. Email Communications

 

If you provide your email address, CASA of Southeast Texas may use it to respond to your inquiry, provide information you requested, send newsletters, communicate about events or volunteer opportunities, or provide other organizational updates.

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If you receive marketing or newsletter communications from us, you may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us directly.

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Please note that you may still receive certain necessary communications, such as donation receipts, responses to inquiries, or other transactional messages.

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9. How We Protect Your Information

 

CASA of Southeast Texas takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

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10. Information Retention

 

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate organizational and financial records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements and policies.

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The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

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11. Children's Privacy

 

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under the age of 13.

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CASA of Southeast Texas serves children and families through its programs and court-appointed advocacy work, but information related to children involved in CASA cases is handled separately from general website interactions and is subject to applicable confidentiality requirements.

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If you believe a child has provided personal information through our website inappropriately, please contact us.

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12. Links to Other Websites

 

Our website may contain links to websites operated by third parties. These websites may include social media platforms, payment processors, partner organizations, event registration services, or other resources.

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CASA of Southeast Texas is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

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13. Your Privacy Choices

 

Depending on the information we have collected and applicable law, you may contact us to:

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• Request information about personal information we maintain about you

• Ask us to correct inaccurate information

• Request that we stop sending certain communications

• Ask questions about how your information is collected or used

• Request deletion of information when appropriate and permitted by law

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Some information may need to be retained because of legal, financial, administrative, or other legitimate organizational requirements.

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14. Changes to This Privacy Policy

 

CASA of Southeast Texas may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable laws.

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When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically for the most current information about our privacy practices.

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15. Contact Us

 

If you have questions, concerns, or requests regarding this Privacy Policy or how CASA of Southeast Texas handles personal information, please contact us:

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CASA of Southeast Texas, Inc.
2449 Calder Ave.
Beaumont, TX 77702

Phone: (409) 832-2272
Email: info@casasetx.org

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CASA of Southeast Texas is committed to protecting the privacy and confidentiality of the individuals and communities we serve.